FAQ's

Returns


We hope you love your new goods as much as we do, but we understand that things happen. Customers may return any full priced items within 14 days of the order shipment date, as long as they are unused/unworn, and in the original packaging. Returns are buyer's responsibility. Return orders are subject to a $5 restocking fee. Click here for more information on how to return your goods. 

Customers in Calgary can visit our flagship store, CampLand (1119 10 Ave SE, Calgary, AB), in person to initiate a return. Please have your order number and/or original packing slip ready and our store staff will be able to offer you a refund, and the $5 restocking fee will be waived. For more info on exchanges keep reading. 

Exchanges

We print most of our apparel to order which makes exchanges kind of tricky. Short answer… we can probably make it happen. Longer answer… we offer exchanges within 30 days of you receiving your goods. Exchanges operate on a return/reorder system. When returning your product, please indicate that you have placed an order for exchange, and we will waive the $5 restocking fee. Please note: exchanges are not eligible on 'Final Sale' items.

To request an exchange, you can email support@campbrandgoods.com and we will do our best to accommodate. If you are in Calgary, we can also offer exchanges at our flagship location, CampLand. Just ask our store staff about it when you arrive to do a return. 

Refunds

Once your return is received and inspected, we will send you an email to notify you within 5 business days that we have received your returned item, and a credit will automatically be applied to the original method of payment used at checkout. The refund may take 3-5 business days to show up in your account depending on your bank or credit card company. Only full-priced items are eligible for refunds, all sale priced items are not eligible for a refund.

Incorrect Item
In the off-chance that you received an incorrect item in your order, please contact support@campbrandgoods.com as soon as possible so we can ensure you get the correct item and make things right. If your order was sent via Canada Post, we will send a prepaid shipping label to you via email. Once the package arrives in our warehouse, we will get the correct item out to you. If your order was sent via Sendle, or if you are a US or International customer, we are unfortunately unable to make a return label for you. Please ship the item back to us, and send us a picture of your shipping receipt and tracking number and we will get your new goods in the mail and refund you the cost for the return shipment as soon as the items arrive. 

Defective Product

We handle all printing, quality checking and shipping ourselves and take great pride in our production. If by the slim chance you do receive a defective item, you will receive a refund, store credit, or replacement (if available) for the defective item that was received. Defective product must be reported within 10 days of receipt to be eligible for replacement or refund. Please send an email to support@campbrandgoods.com with your order number and detailed photos of the defect and we will fix all of the things! 

Lost + Stolen + Damaged Packages
In the rare case that your package is lost, stolen or damaged please contact us as soon as possible and we’ll open a claim with the appropriate shipping provider. This can sometimes take 2-3 weeks to be resolved and your patience is appreciated. Camp is not responsible for shipment issues if the shipment address is not entered correctly. Please double check that your ship to address is correct before placing your order. 

Changes + Cancellations
All changes and cancellations to orders need to be brought to our attention before your order has shipped (typically 1-2 business days from when you placed the order). We will make every effort to cancel or change the order if possible. If you have received a shipping confirmation email we unfortunately cannot make changes, or cancel the order. You will need to wait until you receive the order and ship it back to us for a refund/ exchange. 

Sale Pricing
If we announce a sale and you purchased some of our goods at full price within a 48 hour window of said sale, then we will honour that discount for your already-placed order. Placed 49 hours prior… nope. Sorry for the inconvenience. 

Shipping
All orders ship out of our warehouse in Calgary, AB, Canada. We strive to fulfill orders within 1-3 business days from your order being placed. We do print a lot of our products when the order is placed so this can sometimes take additional time depending on how busy we are. If we are running a big sale it may take closer to 5 business days to ship your order. If you selected express shipping on your order we will have your order shipped out within 1-2 business days. All Canadian orders are shipped via Canada Post or Sendle - customers will receive a shipping confirmation email and tracking when the order leaves our warehouse. Shipping usually takes 2-6 business days for Canadian orders depending on your proximity to our warehouse. US orders are shipped via UPS or Sendle and typically take 3-6 business days to arrive. US orders with a P.O. Box will be shipped using Canada Post or USPS. There will be no tracking number provided and delivery may take 6-12 business days. International orders are shipped using Canada Post Tracked Packet or UPS, depending on the country you are located in. International orders typically take 1-2 weeks to arrive. You will receive a tracking number when your order ships. Please make sure to track your order to make sure you know when it arrives. 

Calgary customers can also opt to pick up their order in person at our flagship store, CampLand. Please choose the “Pickup in store" option at checkout. You will receive an email when your order is ready for pick up. If you haven’t received and email and need your order ASAP, please email support@campbrandgoods.com and we will do our best to accommodate. 

Washing Instructions
To keep your Camp products as soft and cozy as the day you got them, we recommend turning all apparel inside out, washing in cold water, and using a gentle detergent. It's best to line dry or lay your items flat to dry. If you do use a dryer we recommend using a low heat setting. If you find that your product does lose its original softness, a small amount of fabric softener in the wash or a dryer sheet should make things cozy again. The usual culprits to stiff fabric are hard water when washing or drying on high heat. For headwear or other accessories we recommend spot cleaning with a cloth and soapy water. We do not recommend putting headwear or accessories in the washing machine. 

All our apparel is preshrunk. Depending on how you care for and wash your garments, shrinkage is still possible. Garments made of 100% cotton are more susceptible to shrinkage than our recycled poly-blend garments. Please follow washing instructions to keep your goods in tip top shape. 

Manufacturing
Our products are design by us in Canada and manufactured overseas in Vietnam, China and Bangladesh. Our factories are all audited and have BSCI Amofri certifications to ensure ethical labour standards are met. To read more about our responsible manufacturing process please click here. 

Materials
We source high quality fabrics to ensure our products are long lasting and comfortable. Our tees are all made from BCI-certified, premium cotton. Our fleece is a blend of BCI certified cotton and Recycled Polyester. We strive to make sure all our products are produced as responsibly as possible. 

Wholesale
We sure do! We are always on the hunt for new likeminded retail partners. For wholesale enquiries please email wholesale@campbrandgoods.com and include the name of your store, any social media links or websites, other brands you carry, and the location of your store. 

Charity Collections

Supporting our community is important to us. Throughout the year we release various collections with 20% of proceeds donated to charity. Past and present charity collections include In It Together (in support of Camp fYrefly), Pawsitive Vibes (Calgary Humane Society), Wild Places, Happy Spaces (CPAWS Alberta). and It Will Be (Alberta Children's Hospital). 

Social Media
We love to see how you use your Camp Brand Goods, so be sure to tag our account @campbrandgoods when you post! We will always ask permission to repost your photo(s) onto our own social media channels! 

Retail
Looking for an in-person shopping experience? You can visit us at our brand-new flagship store, CampLand, at 1119 10 Ave SE, Calgary, AB, Canada. Or check out our Stockists page for a retailer closest to you. If you want to see Camp in your area, please email us at hello@campbrandgoods.com with store recommendations.