Holiday Return/Exchange Policy

Items purchased from Nov. 12* onward are eligible for exchange or return for store credit until Jan. 15, 2025. No full refunds will be given. Item must be unworn and have tags still attached. Receipt must be present for exchange or return to occur. Final sale items include: Commissary, Apothecary, Intimates, and sale items.

*exceptions will be made for items purchased during our Black Friday Presale.

For returns via mail:

You may return any item(s) that meet this criteria:

• return is initiated within 14 days of receiving items;
• are not 'Final Sale'* items;
• are unused or unworn, tags still attached, and are void of smells or pet dander;
• package includes a receipt, proof of purchase, or the return form attached to the original packing slip with returning items noted.

Shipping costs on returns are the customer's responsibility, unless the return is a result of a Camp Brand Goods error (you received an incorrect or defective item). Please ship the item(s) back using this shipping address: 

Camp Brand Goods
Attn: Returns
1119 10 Ave SE
Calgary, AB, Canada
T2G0W5 

For International and US Customers please make sure to properly mark your shipment as a return so we are not charged customs or duties when your package enters Canada. If we incur duties on a return we will either refuse the return or deduct the duties from your refund. Return shipping address below: 

Camp Brand Goods
Attn: Returns
1119 10 Ave SE
Calgary, AB, Canada
T2G0W5

*Returns will only be accepted on full priced items. Any items purchased at a discounted price in our sale section or elsewhere on the website are considered Final Sale and are not eligible for return or exchange. Warehouse sale items are considered final sale. 

Note: Full priced items purchased using a limited-time promotional code are eligible for return within 30 days of receiving your order. All customer returns are subject to a $5 restocking fee unless it is due to a manufacturing error - in this case, please email support@campbrandgoods.com. We will also waive the restocking fee in the case of an exchange. Check out our FAQ page for more information on exchanges.

 

For returns in-store: 

Items ordered online from campbrandgoods.com can be returned at our flagship store, CampLand, in Calgary. We are located in Inglewood, at 1119 10 Ave SE, and our doors are open Sunday - Wednesday 10:30-5pm, Thursday - Saturday 10:30-5:30pm. Please let the staff know that you are here for a return and provide them with your item(s) and your original packing slip.

Note: We can also accommodate exchanges in-person at the shop - find more on exchanges on our FAQ page.