Returns Portal

To receive a prepaid return shipping label, please use the following link:

Camp Brand Goods Return Portal

You will need your order number and postal code to access your prepaid return label.

We accept return items that are:

  1. Unworn, unwashed, and does not have any smells or pet dander
  2. Regular priced and not a final sale item
  3. With the original tags attached
  4. Within 30 days of order ship date (Holiday policy may override this if in effect. Please see our Shipping Policy for more information).

Please affix the prepaid return shipping label to your return package. All returns must include a completed return form that is found in the original package you received. Return packages with incomplete or missing return forms will not be processed. We reserve the right to deny the refund of items if the merchandise does not meet our return policy requirements. A $8 fee is deducted from the refund total for all returns by mail to cover shipping and restocking costs. Please ensure the return package reaches us without damages or a refund will not be issued.

Prepaid return labels are only available to Canadian orders. For international returns, please see our full return policy for instructions.

If you are located in Calgary, items can be returned at The Livery Shop without a fee deduction. Return packages must include a return form.

Returns will be processed in 3-5 business days of receiving the return package.

Please check our shipping and returns FAQ or email us at returns@campbrandgoods.com if you have any questions!

Missing your return form? You can download another copy here:

Camp Brand Goods Return Form

 

Returning a Camp item you received as a gift? See our gift returns instructions here:
Gift Returns