Shipping & Returns Policy
Shipping & Returns Policy
Standard & Expedited Shipping
All orders ship out of our warehouse located in Calgary, AB, Canada. Although we aim to process orders the next business day please allow 2-3 business days for your order to ship. If your order is placed on a holiday or the weekend, we will begin shipping the following business day.
Canadian orders are shipped via Canada Post. Standard orders take 3-4 days to arrive depending on how close to live to our warehouse. AB, BC & SK are typically 1-2 days to larger cities and 2-4 days to rural areas. East of Manitoba typically takes 3-4 days for larger cities and 4-7 days for rural areas. Expedited shipping is delivered within 2 business days.
US orders are shipped via UPS and typically take 4-5 business days to arrive. Expedited shipping to the US. Expedited shipping to the US takes maximum 3 business days. *Exception: USA orders using a P.O. Box will not be shipped using UPS/DHL but instead using Canada Post/United States Postal Service. There will be no tracking number provided and delivery may take 6-12 business days.
Orders from the rest of the world are shipped via UPS and are typically delivered within 7-10 business days. Unfortunately, we cannot control the customs entry process and sometimes additional delays occur. Any customs fees and additional taxes incurred when the order enters your country are your responsibility. Please check with your countries customs office to know what additional taxes will be. If you decline to accept your order it costs us the tax/duties + additional shipping to have it returned to us and this will be deducted from any refund on your order.
Free Shipping on Orders Over $150 CAD*
Free standard shipping (in North America) on orders over $150 CAD. Free shipping orders are shipped either Canada Post standard shipping in Canada or standard UPS shipping in the USA. Please see the estimated shipping times above those options.
Free shipping on all international orders over $300 CAD. International orders can take 7-10 business days for delivery (+ additional entry delays). Tracking will be emailed when your order is shipped. Flat rate $30 or $40 international shipping for all orders under $300 CAD, dependent on location.
In Store Pick-Up
For Calgary customers you do have the option to pick up your order in store at The Livery Shop which is located at 1119 10 Ave SE, Calgary, AB, T2G0W5. Orders are typically ready next business day but please wait for a pickup confirmation email before coming down to the store to get your order. Only choose in store pickup if you can physically come to the store to collect your order. We hold in store pickup orders for 2 weeks. Orders not collected within two weeks will be refunded and will be subject to a $10 restocking fee which will be deducted from your refund.
Please ensure your address is correct at checkout!
If an order is returned to us from the mail carrier due to an incomplete or invalid address, there will be an additional shipping charge to the customer for the second shipping attempt. Inputting the correct address, contact email, and contact phone number as well as tracking your package to ensure delivery is the responsibility of the customer! Camp is not responsible for packages that are stolen once they are marked as delivered.
Customs & Import Duties
Customs and/or import duties are charged when the parcel reaches its destination country. These charges are paid by the recipient. Unfortunately, we have no control over these charges as Customs policies and import duties vary widely from country to country. We recommend contacting your local customs office about this for further information. Should the recipient not pay customs and/or import duties, the cost of returning the package + any additional charges incurred back to Camp Brand Goods will the deducted from the order refund amount. For example, if the order total is $100.00 and returning the package back to us costs $50.00, then $50.00 will be refunded to the customer.
Taxes
If you're in Canada, you will be charged the appropriate tax for the province the order is shipped to (HST or PST) plus GST. USA orders are subject to Customs and duty fees as well as any state or county taxes which apply to your residence.