Shipping & Returns Policy
Free Shipping on Orders Over $150 CAD*
Free standard shipping (in North America) on orders over $150 CAD. Orders placed with standard shipping will arrive in 3-7 business days after shipping out. For all Canadian orders under $150 CAD we display Shopify Canada Post Rates and for all US orders under $150 CAD there is a $15 standard shipping charge.
Free shipping on all international orders over $300 CAD. International orders can take 5-13 business days for delivery. Tracking will be emailed when your order is shipped. Flat rate $30 or $40 international shipping for all orders under $300 CAD, dependent on location.
For customers in Alberta you will also see a shipping option for FREE in-store pickup. You should only choose this option if you can pick up from our warehouse at The Livery Shop - 1119 10 Ave SE, Calgary. If you are not in Calgary please choose the free ship over $150 option.
Although we aim to process orders the next business day please allow 2-3 business days for your order to ship. If your order is placed on a holiday or the weekend, we will begin shipping the following business day.
Returns
Our Extended Holiday Return and Exchange Policy is now in effect.
Items purchased from November 1st, 2022 to December 15th, 2022 are eligible for return or exchange until January 15th, 2023.
If your item was received as a gift from the original customer and you need to return the item for a different size or store credit, please see our gift returns page here.
ALL SALE ITEMS ARE FINAL SALE. NO REFUNDS OR EXCHANGES.
Factory Seconds, Warehouse Sale, or Last Chance markdowns will not be eligible for refund. If you ordered the wrong size in these collections and would like to exchange for the same product in another size we will do our best to help but cannot guarantee we have the product in stock. Items purchased during Discount Code Flash Sales are not final sale and will be treated as regular priced merchandise.
Before you proceed please ensure that you meet the conditions required for a return:
- The order is within 30 days of ship date or applies to our extended Holiday Return/Exchange Policy
- The product(s) have not been washed, worn, or damaged; and do not have any smells or pet dander.
- The product(s) still has all original tags and labels attached.**
- The product(s) are not a 'Final Sale Item'
Product(s) that do not meet these requirements are ineligible for returns
**Some items will not be shipped with tags attached due to the larger amount stock we need to process with limited warehouse staff. If your item was not received with an original tag, it can still be returned.
To return an item(s):
- Ensure your items meet our return requirements above.
- All returns require a completed Return Form in your return package that can be found in your original package you received. If you need another copy, you can download it here: Camp Brand Goods Return Form
- Pack the return items properly and include the completed Return Form inside. All returns must include a completed Return Form to be processed. Returns with incomplete or missing forms will not be processed.
- The item can be sent back to us for a return in the following ways:
Canadian Customers
Retrieve a printable prepaid return label from our Returns Portal. It is your responsibility to pack the product properly and deliver it to the post office. All returns via mail will have a $10 fee deducted from the refund total to cover shipping and restocking costs.
Calgary Customers
You can either mail your return package using a prepaid return label, or drop off your return package at The Livery Shop. All return packages must have a Return Form included inside or it will not be processed. There is no $10 shipping and restocking fee for in-store returns.
USA/International Customers
Unfortunately we cannot send out return labels for US or International orders. It is your responsibility to ship your items back to us. There is no $10 shipping and restocking fee for returning international orders. Please include a completed Return Form in your return package. Please mail the item back to us via USPS (for USA) at the address below. For international orders, please send back the return with your national postal service.
Camp Brand Goods c/o The Livery Shop
1119 10th Ave SE
Calgary, Alberta, Canada
T2G 0W5
USA & International Customers: You'll likely need to fill out a 'Customs Declaration' form. Name the items "RETURN ITEMS" on the 'Customs Declaration' form so that Customs doesn't charge you or us for bringing these items back across the border. If you are located in the US, please send items back using USPS. If the items are not declared correctly, any additional customs fees incurred with the return are the responsibility of the customer and will be deducted from the refund. Customers outside Canada are responsible for the shipping charges associated with returning the item(s) back to Camp Brand Goods.
Refunds will take 3-5 business days from receiving your returning items to be processed. Camp Brand Goods reserves the right to deny the refund of items if the merchandise does not meet our return policy requirements. We will not process return packages that have incomplete or missing return forms.
Shipping Methods
It is the responsibility of the customer to track their package to insure delivery. If you are having issues with your shipment please reach out to the shipping company or feel free to reach out to us and we can inquire on your behalf. To ensure a successful delivery please include your phone number at check out and we will provide this information to the shipping company so they can contact you if there are issues. If the package cannot be delivered and has to be returned to us the customer will be responsible for any additional shipping fees or duties charges accrued during return shipment. This amount will be deducted by the refund amount. Please note - we charge a flat rate shipping charge to customers for international orders. This is always considerably less than the true shipping charge. Return shipping rates will always be higher than our original shipping cost.
Calgary Orders - Free in-store pickup at The Livery Shop
We offer free in-store pickup at The Livery Shop.
Canadian Orders - Shopify Canada Post Rates
Once the order has shipped out, a Canada Post Tracking Number is provided with each order via email and orders should arrive within 1-6 business days. Please allow 24 hours for the Tracking Number to become active.
USA Orders - $15.00 CAD Flat Rate UPS Standard
Camp Brand Goods ships USA orders using UPS Standard International. There is a flat-rate cost of $15.00 CAD. Once the order has shipped out, a UPS Tracking Number is provided with each order via email and orders should arrive within 2-6 business days, barring any delays at Customs. Please allow 24 hours for the Tracking Number to become active. Any Customs duties or additional state or county taxes are the responsibility of the customer.
*Exception: USA orders using a P.O. Box will not be shipped using UPS/DHL but instead using Canada Post/United States Postal Service. There will be no tracking number provided and delivery may take 6-12 business days.
All US military APO/FPO/DPO shipments will be shipped using Canada Post/United States Postal Service. $15.00 Flat Rate. Delivery in 6-12 business days. Please input your APO/FPO address in the correct format (see below) to ensure your order reaches your military installation in a timely manner. Overseas U.S. military bases are considered domestic (U.S.) shipments, which means you need to select United States as the ship-to country. Do not select the country where the base is located.
Proper Format:
Name: PFC Jack Lyon
Address 1: 23rd Battalion
Address 2: Unit 1234, Box 56789
Country: United States
City: APO or FPO or DPO
State: AP or AA
Zip/Postal Code: 96522-1215
International Orders - Worldwide Shipping - $30.00 CAD or $40.00 CAD Flat Rate for orders under $300 CAD dependent on location. Free shipping on orders over $300 CAD.
Camp Brand Goods ships all International Orders (not USA or Canada) using UPS WorldWide Expedited or DHL Express. There is a flat-rate cost of $30.00 CAD or $40.00 CAD for orders under $300 CAD dependent on location. Once the order has shipped out, a UPS/DHL Tracking Number is provided with each order via email and packages should arrive within 4-10 business days, barring any delays at Customs. Please allow 24 hours for the Tracking Number to become active. Any Customs duties or additional taxes are the responsibility of the customer.
Please ensure your address is correct at checkout!
If an order is returned to us from the mail carrier due to an incomplete or invalid, there will be an additional shipping charge to the customer for the second shipping attempt. Inputting the correct address, contact email, and contact phone number is the responsibility of the customer!
Free Shipping on Orders Over $150 CAD*
*Canadian Customers
If your subtotal is $150.00 CAD or more in our Camp Brand Goods online store, we'll waive the shipping charge.
*USA Customers
If your subtotal is $150.00 CAD or more in our Camp Brand Goods online store, we'll waive the UPS Standard Shipping Charge of $15.00!
International Customers (not in Canada or USA)
If your subtotal is over $300.00 CAD in our Camp Brand Goods online store, we'll waive the International Shipping Charge! When choosing your preferred shipping method, please choose the 'Free Ship' option. This option is only visible if you spend $300.00 CAD or more, before taxes.
Customs & Import Duties
Customs and/or import duties are charged when the parcel reaches its destination country. These charges are paid by the recipient. Unfortunately, we have no control over these charges as Customs policies and import duties vary widely from country to country. We recommend contacting your local customs office about this for further information. Should the recipient not pay customs and/or import duties, the cost of returning the package back to Camp Brand Goods will the deducted from the order refund amount. For example, if the order total is $100.00 and returning the package back to us costs $50.00, then $50.00 will be refunded to the customer.
Taxes
If you're in Canada, you will be charged the appropriate tax for the province the order is shipped to (HST or PST) plus GST. USA orders are subject to Customs and duty fees as well as any state or county taxes which apply to your residence.
Payment Methods & Currency
While shopping on our website, you can choose to view the prices in the currency of your choice from the drop-down menu in the top right corner. At Checkout, the total will be shown in Canadian dollars (CAD) despite your currency preference while browsing. You will, however, be charged in your chosen currency at the daily rate of conversion.