FREE SHIPPING ON ORDERS OVER $100

Shipping & Returns/Exchanges Policy

Shipping

FREE SHIPPING ON ORDERS OVER $150 CAD

Canada & USA Customers: If you spend $100.00 CAD or more in Camp Brand Goods' online store, we'll waive the shipping charge! *$100 before taxes.

International Customers: If you're not in Canada or the USA, spend over $250.00 CAD in Camp Brand Goods' online store and we'll waive the shipping charge! Discount applied at Checkout. When choosing your preferred shipping method, please choose the 'Free Ship' option. This option is only visible if you spend $250.00 CAD or more, before taxes.

SHIPPING METHODS

Canadian Orders

Camp Brand Goods ships all Canadian orders using Canada Post Expedited Parcel. There is a flat-rate cost of $10.00 CAD. Once the order has shipped out, a Canada Post Tracking Number is provided with each order via email and orders should arrive within 1-6 business days. Please allow 24 hours for the Tracking Number to become active.

US Orders

Camp Brand Goods ships all* USA orders using UPS Standard International. There is a flat-rate cost of $10.00 CAD. Once the order has shipped out, a UPS Tracking Number is provided with each order via email and orders should arrive within 2-6 business days, barring any delays at Customs. Please allow 24 hours for the Tracking Number to become active. Any Customs duties or additional state or county taxes are the responsibility of the customer.

*Exception: USA orders using a P.O. Box will not be shipped using UPS but instead using Canada Post/United States Postal Service. There will be no tracking number provided and delivery may take 6-12 business days.


All US military APO/FPO/DPO shipments will be shipped using Canada Post/United States Postal Service. $10.00 Flat Rate. Delivery in 6-12 business days. Please input your APO/FPO address in the correct format (see below) to ensure your order reaches your military installation in a timely manner. Overseas U.S. military bases are considered domestic (U.S.) shipments, which means you need to select United States as the ship-to country. Do not select the country where the base is located.
Proper Format:
Name: PFC Jack Lyon
Address 1: 23rd Battalion
Address 2: Unit 1234, Box 56789
Country: United States
City: APO or FPO or DPO
State: AP or AA
Zip/Postal Code: 96522-1215

International Orders - World Wide Shipping

Camp Brand Goods ships all International Orders (not USA or Canada) using UPS WorldWide Expedited or DHL Express. There is a flat-rate cost of $25.00 CAD. Once the order has shipped out, a UPS Tracking Number (or DHL Tracking Number) is provided with each order via email and orders should arrive within 2-7 business days, barring any delays at Customs. Please allow 24 hours for the Tracking Number to become active. Any Customs duties or additional taxes are the responsibility of the customer.

!! EVERYBODY - DOUBLE-CHECK YOUR ADDRESS AT CHECKOUT!!
If an order is returned to us from the mail carrier due to an incomplete or invalid, there will be an additional shipping charge to the customer for the second shipping attempt. Inputting the correct address, contact email, and contact phone number is the responsibility of the customer!

Customs & Import Duties

Customs and/or import duties are charged when the parcel reaches its destination country. These charges are paid by the recipient. Unfortunately, we have no control over these charges as Customs policies and import duties vary widely from country to country. We recommend contacting your local customs office about this for further information.

Taxes

If you're in Canada, you will be charged the appropriate tax for your province (HST or PST) plus GST. USA orders are subject to Customs and duty fees as well as any state or county taxes which apply to your residence.

Payment Methods & Currency

While shopping on our website, you can choose to view the prices in the currency of your choice from the drop-down menu in the top right corner. At Checkout, the total will be shown in Canadian dollars (CAD) despite your currency preference while browsing. You will, however, be charged in your chosen currency at the daily rate of conversion.

Returns & Exchanges

If the product you ordered doesn't fit or is unsatisfactory, you have 30 days from the date of purchase to exchange or return your item for a product of equal or lesser* value OR a full refund, excluding the original shipping cost.

+ ALL SALE ITEMS ARE FINAL SALE. NO REFUNDS OR EXCHANGES.

Before you proceed please ensure that you meet the conditions required for a return or exchange:

  • The product(s) have not been washed OR worn.
  • The product(s) have not been damaged, soiled, or stinkified.

To exchange an item(s):

  1. Please email us at returns@campbrandgoods.com and let us know your intentions (which item from your order you would like to exchange and what item you would like to have as your replacement, including sizes and colours). This is to try to prevent the item you want from being out of stock by the time we receive your return by setting your requested item aside for you!
  2. State in your email: your name, order number, and your intention (to return this particular item for a refund OR to exchange for a size SM OR whatever your case may be).
  3. Mail the item back to us, along with a copy of the note, to:**

    Camp Brand Goods c/o The Livery Shop
    1130 10th Ave SE
    Calgary, Alberta, Canada
    T2G 0W1

    Once your returning item has been received and inspected (making sure it has not been washed, worn, soiled), we'll send out your replacement item to you straight away and email you to let you know it's on its way! 

    If your address has changed or you would prefer us to use a different address, please let us know that address in your email AND on the note you include with your returning item!

To return an item(s):

  1. Please email us at returns@campbrandgoods.com and drop us a note stating: your name, your order number, and why you are returning the item.
  2. Mail the item back to us, along with a copy of the note, to:**

    Camp Brand Goods c/o The Livery Shop
    1130 10th Ave SE
    Calgary, Alberta, Canada
    T2G 0W1

    Once your returning item has been received and inspected (making sure it has not been washed, worn, soiled), we'll process your refund back to your original method of payment (less the cost of shipping the item to you). We'll email you to let you know the refund has been processed on our end; it may take a couple days to show up on your end depending on how quickly your bank processes it.

** The customer is responsible for the shipping charges associated with returning the item(s) back to Camp Brand Goods.

FAQ

Where are Camp Brand Goods garments made?

+ Camp Brand Goods is a Canadian owned and operated company. Our graphics are designed in Calgary, Alberta, and printed in Vancouver, British Columbia. Camp Brand Goods apparel is constructed offshore and in the USA. The manufacturers we partner with abide by strict rules and regulations ensuring our garments are ethically sourced and produced in a sweat-shop free environment. Camp Brand Goods is a member of Fashion Revolution, an organization dedicated to transparency in the fashion industry. http://fashionrevolution.org/  #whomademyclothes

I input my shipping address wrong; who do I contact to fix it?

+ Contact shop@campbrandgoods.com with the following information: Your name, order number, and the correct address you'd like us to use.

+ We will do our best to fix your address but if the item has already shipped, it is very hard for us to redirect your package.

I am an American customer; why did my checkout total change to a higher price?

+ Be assured, the price you will pay has not changed. There is only one currency type available to be shown at final Checkout and, since we're a Canadian company, we chose CAD. Although our website shows your final cart total in CAD, you will still be charged in your domestic currency based on daily conversion rates.

Will my Sweater or T-Shirt shrink in the wash?

  • All Camp Brand Goods garments are preshrunk. That being said, minimal shrinkage is still possible. Garments made of 100% Cotton are more susceptible to shrinkage than our Triblend garments, please take special care when laundering these items.
  • Due to the printing methods we use on our fleece products, we recommend washing all Camp Brand Goods fleece apparel in cold water and hanging to dry. Laundering your garments in hot water and placing them in the dryer may result in unwanted cracking (of the design) and quicker aging.  

Who do I contact for wholesale inquiries?

  • Please email wholesale@campbrandgoods.com and include the name of your store, any social media links or websites, other brands you carry, and the location of your store.

I am a Calgary resident; can I opt out of shipping and pick my order up instead?

  • There is an option at Checkout to choose: ‘Free Pick-up at The Livery Shop’. Select that option and you will be emailed a notification when your order is ready to be picked up.
  • The Livery Shop is located at 1130 10th Ave. SE, Calgary, Alberta. Inglewooood!
    Hours: Closed Mondays, Tuesdays to Saturdays 11 AM to 7 PM, Sundays 11 AM to 5 PM.

I am a Calgary resident and want to return an item I purchased online. Can I exchange or return it at The Livery Shop?

  • Yes, you can return/exchange your item at The Livery Shop, but please be sure to specify that you bought the item online and have your Order Number ready to accompany your unwashed and unworn purchase. Refunds will be processed in 2-3 business days.