We are currently not offering exchanges. Orders that need to be returned are subject to our return policy requirements, which can be found in our Shipping FAQ.
Received a Camp item as a gift but you need a different size, and don't want an awkward conversation with your giftee? This is the page for you!
We offer returns for store credit for items that were received as gifts. Please ensure the return items meet our return policy requirements, or store credit will not be issued. If you need to return an item that was a gift, you will need the original order number and original shipping postal code to obtain a prepaid return shipping label. Prepaid return shipping labels are only available to Canadian customers. For USA/International customers that need to return a gift, please follow the International return instructions on our Shipping FAQ.
Before you proceed please ensure that you meet the conditions required for a return:
- The order is within 30 days of ship date
- The product(s) have not been washed, worn, or damaged; and do not have any smells or pet dander.
- The product(s) still has all original tags and labels attached.*
- The product(s) are not a 'Final Sale Item'.
- Product(s) that do not meet these requirements are ineligible for returns
*Some items will not be shipped with tags attached due to the larger amount stock we need to process with limited warehouse staff. If your item was not received with an original tag, it can still be returned.
To proceed with a return:
- Ensure your items meet the requirements above.
- Download and fill out a gift return form and include in the return package which can be downloaded here: Camp Brand Goods Gift Return Form
- Pack the return items properly and include the completed Gift Return Form inside.
- Very important: Please print your email on the return form CLEARLY for us to issue store credit to you**. We are unable to issue store credit if the form is incomplete or illegible.
- Obtain a Prepaid Return Shipping label from below and affix to your package.***
You can obtain a prepaid return shipping label here:
Returns will be processed in 3-5 business days. Store credit will be issued to your email as an e-gift card.**
If you have any questions or issues, please email us at email@example.com.
**Return orders that are gifts (ie. not returned by the person who originally ordered) will be issued store credit of the item value (before shipping and including taxes), without a $8 restocking/shipping fee deduction. Store credit does not expire and will be issued as a gift card to the gift recipient's email. New orders placed using store credit may have shipping costs apply if the order subtotal is under $100.
***Prepaid return label are only available to Canadian customers. If you are an international customer, please see our full shipping FAQ on how to ship the items back to us.