Orders placed on November 16, 2020 and afterwards will be eligible for extended holiday returns. Our return policy will be extended until January 31, 2020. We are currently not offering exchanges. Orders that need to be returned are subject to our return policy requirements, which can be found in our Shipping FAQ.
Received a Camp item as a gift but you need a different size, and don't want an awkward conversation with your giftee? This is the page for you!
We offer returns for store credit for items that were received as gifts. Please ensure the return items meet our return policy requirements, or store credit will not be issued. If you need to return an item that was a gift, you will need the original order number and original shipping postal code to obtain a prepaid return shipping label.
You can obtain a prepaid return shipping label here:
Please include a completed gift return form in your return package which can be downloaded here:
Very important: Please print your email on the return form CLEARLY for us to issue store credit to you**. We are unable to issue store credit if the form is incomplete or illegible. If you have any questions or issues, please email us at firstname.lastname@example.org.
*Prepaid return label are only available to Canadian customers. If you are an international customer, please see our full shipping FAQ on how to ship the items back to us.
**Return orders that are gifts (ie. not returned by the person who originally ordered) will be issued store credit of the item value (before shipping and including taxes), without a $8 restocking/shipping fee deduction. Store credit does not expire and will be issued as a gift card to the gift recipient's email. New orders placed using store credit may have shipping costs apply if the order subtotal is under $100.