Free Shipping & Hassle-Free Returns*
Free Shipping on Orders Over $150 CAD*
Free standard shipping (in North America) on orders over $150 CAD. Orders placed with standard shipping will arrive in 3-7 business days after shipping out. For all Canadian orders under $150 CAD we display Shopify Canada Post Rates and for all US orders under $150 CAD there is a $15 CAD standard shipping charge.
Free shipping on all international orders over $300 CAD. International orders can take 5-13 business days for delivery. Tracking will be emailed when your order is shipped. Flat rate $30 or $40 international shipping for all orders under $300 CAD, dependent on location.
For customers in Alberta you will also see a shipping option for FREE in-store pickup. You should only choose this option if you can pick up from our warehouse at The Livery Shop - 1119 10 Ave SE, Calgary. If you are not in Calgary please choose the free ship over $150 option.
Although we aim to process orders the next business day please allow 2-3 business days for your order to ship. If your order is placed on a holiday or the weekend, we will begin shipping the following business day.
Our return policy is within 30 days of ship date. Orders that need to be returned are subject to our return policy requirements below.
If your item was received as a gift from the original customer and you need to return the item for a different size, please see our gift returns page here.
ALL SALE ITEMS ARE FINAL SALE. NO REFUNDS OR EXCHANGES.
Factory Seconds, Warehouse Sale, or Last Chance markdowns will not be eligible for refund. If you ordered the wrong size and would like to exchange for the same product in another size we will do our best to help but cannot guarantee we have the product in stock. Items purchased during Discount Code Flash Sales are not final sale and will be treated as regular priced merchandise.
**Calgary customers who can return the item(s) via in-store drop off at The Livery Shop will not have a fee deducted from the refund total.
Please note: Once your order has been shipped we can no longer make changes to you address or reroute the package. Please double check your shipping address. A shipping confirmation email with tracking will be provided with all shipped orders. Please allow 1-2 business days for the tracking information to show in the system. Once the shipment has left our warehouse it is the customers responsibility to track their package to ensure proper delivery.
International Customers: Customs and/or import duties are charged when the parcel reaches its destination country. These charges are paid by the recipient.
For more shipping information please click here.